A Message Regarding Service Delays
June 11 2021
The Ontario College of Teachers is presently experiencing service delays in the following areas:
- responding to phone calls and emails
- requests for personal information
- adding Additional Qualifications
- requests for statements of professional standing
- adding credentials to member files and,
- processing applications for certification.
Recent changes to our system have contributed to the delays in our processing timelines.
The College apologizes for the delays and any inconvenience caused as our teams work vigorously to address and resolve these issues as soon as possible.
We have commissioned external consultants to conduct an in-depth internal review of our Membership Services department, focusing on the operations, accompanying policies, practices, and procedures. Findings from the review will be available this fall.
The College is committed to its mandate of safeguarding students, accrediting teacher education programs, licensing qualified teachers, and providing ongoing professional development opportunities. We appreciate your patience and understand your frustration as we continue to adapt to what has been a challenging year for everyone.
