Posting 23-12
Bilingual Senior Communications Officer

Communications Unit, Corporate Services Department

Permanent position, Category 5 - Hiring Range: $92,451 to $110,229

You’re a dynamic, self-starting and seasoned communications professional with a progressive background in all facets of corporate communications. You are multi-talented with extensive experience in researching, writing, implementing and measuring targeted communications strategies and managing projects on-time and on-budget. You are an exceptional planner and strategist who has developed materials for use across multiple traditional and digital channels accurately and on-deadline. You are adept at managing issues and crises. You have an innate ability to communicate comfortably with all stakeholders, including the public and the media. You are accustomed to handling sensitive information with utmost discretion and representing your employer with consummate professionalism in all circumstances.

Language proficiency testing may be administered as part of the recruitment process for this position.

Responsibilities

• Reporting to the Manager of Communications, develop and implement various communication strategies, plans and tactics, as assigned.
• Research, write and edit copy in plain language for various traditional and digital channels, including key messages, talking points, speaking notes, speeches, professional advisories, white papers, scripts, website and intranets, e-newsletters, social media, advertisements, member mailings, and promotional materials.
• Compile background and research material.
• Work closely with the Manager and communications colleagues on issues management activities to provide reputational support to the organization.
• Initiate or review requests for media interviews, speaking engagements and other news-making opportunities.
• Act as a College spokesperson with the media and prepare related materials.
• Advise and support senior College leadership and official spokespersons.
• Provide internal communications leadership and support to help build on a supportive, collaborative and inclusive corporate culture.
• Attend meetings and act on behalf of the Manager of Communications, as required.
• Other duties as assigned.

Qualifications

• A university degree in communications, marketing, public relations, journalism, or equivalent experience.
• A minimum of 10 years of progressive experience in the planning, development and implementation of communication strategies, plans and tactics related to all aspects of corporate communications.
• Exceptional strategy, planning, execution and project management skills.
• Excellent writing and editing skills to plan, research and develop compelling content for a wide variety of purposes targeted to various audiences, including members of the profession, Council members, colleagues, education sector stakeholders, members of the public, and the media.
• Significant knowledge and skills to develop and execute effective communications and engagement tactics across multiple channels and platforms - digital and traditional.
• Thorough knowledge and demonstrated ability in media relations, issues management, and internal and external engagement.
• Significant experience advising and interacting with senior leaders.
• Ability to interpret and distill complex information.
• Ability to coach and provide constructive feedback to junior staff, where applicable and appropriate, to help develop skills and achieve unit goals.
• Proven organizational skills to manage high volumes of work in a fast-paced environment.
• Advanced technology proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and videoconferencing (Zoom, GoToMeeting, MS Teams).
• Knowledge and understanding of the education sector and the mandate, related legislation, regulations and bylaws of the Ontario College of Teachers is an asset.

To apply, please forward your cover letter and resume no later than April 3, 2023.

Posting 23-11
Investigator

Investigations Unit, Investigations and Professional Conduct Department

Limited term appointment – up to 10 months
Category 6 - Hiring Range: $80,685 to $92,902

As a proven investigator with experience in sensitive and sometimes complex cases, you will investigate complaints of alleged teacher professional misconduct, incompetence and incapacity. 

The successful candidate must be team-oriented yet also able to work independently. You have a good knowledge of the applicable legislation regarding the regulation of the teaching profession in Ontario, interact professionally with members of the public, members of the profession, employers and legal counsel, are able to review a high volume of information in a timely fashion, attentive to detail, bring excellent analytical and problem-solving skills, produce exceptional written work product and adhere to timelines. You have also demonstrated a high level of productivity in your current or former roles. Professional regulatory organization experience is an asset in consideration for this role. This position is suitable for telecommuting. 

Responsibilities

• Review and analyze information from public and employer complaints identifying gaps in the information provided and determining appropriate steps to take in the investigation.
• Interview complainants, witnesses, and/or other individuals where appropriate.
• Where required, obtain information from third parties (e.g., the courts, child and family services).
• Prepare thorough, organized and accurate Investigation Plans.
• Draft allegations of professional misconduct based on the information gathered in the course of an investigation.
• Consult with the Manager, Investigations or Senior Investigator where required on the nature and the extent of an investigation, including witnesses to be interviewed, other persons to be contacted for information, substantiating documentation, and obtaining legal advice.
• Prepare correspondence re: the investigation process for parties, counsel and witnesses.
• Prepare comprehensive, organized and cogent Investigation Reports for review by panels of the Investigation Committee in accordance with established policies and procedures.
• Prepare for and attend Investigation Committee panel meetings to provide background information and answer questions from the panel on assigned cases.
• Have a thorough understanding of the relevant sections of the Ontario College of Teachers Act, 1996 and its relevant Regulations, the Education Act and the Child, Youth and Family Services Act, 2017.
• Provide support to College prosecution counsel, as necessary.
• Attend discipline, competence or fitness to practise hearings to give evidence, as necessary.
• Perform other duties as assigned by the Manager, Investigations or Senior Investigator.

To apply, please forward your cover letter and resume no later than March 7, 2023.

Posting 23-10
Bilingual Manager of Client Services

Client Services, Membership Services Department

Permanent position, Category 4A - Hiring Range: $131,969 to $152,989

The Bilingual Manager of Client Services is responsible for developing, establishing, reviewing and maintaining quality service offered through a variety of channels to members, applicants, stakeholders and the public. The Manager sets the unit’s direction and aligns the unit’s work with the College's strategic priorities. The Manager also works with cross-organizational teams to design and implement new processes and integrate new technological tools, policies and procedures. This position reports to the Director of Membership Services.

French language proficiency testing will be administered as part of the recruitment process for this position.

Responsibilities

• Reporting to the Director of Membership Services, responsible for co-ordinating and managing the activities of the unit staff in providing call centre, e-mail and electronic services to College members, applicants, stakeholders and the general public
• Establish unit objectives, key performance indicators (both quality and quantity) and an implementation plan for achieving the goals within an established timeline
• Determine unit priorities, assign and monitor the work of staff, ensuring professionalism, accuracy, timely completion and an equitable distribution of work in effectively accomplishing the provision of services and service information to members, prospective members and the general public
• Establish and maintain efficient and effective unit procedures, train and orient new staff, communicate performance standards and regularly measure and evaluate staff performance, including timely performance appraisals and succession planning
• Foster a culture of community, collaboration and continuous improvement within the unit and similarly contribute to the leadership team and the department
• Manage unit budget and adjudicate staff requests for financial support with professional development
• Foster trust and respect and maintain positive relationships internally and externally
• Collaborate with Membership Records and Evaluation Services to address delays in certification and/or processing requests
• Prepare regular management reports and data for the department director and senior leadership
• Participate in workgroups to implement changes brought about by changes to regulations, policies and procedures
• Co-ordinate Client Services activities with other units within the department and across the College
• Co-ordinate communications with applicants through information sessions
• Investigate and resolve issues regarding specific inquiries, referring to the director those that deviate radically from established College policy
• Participate in department planning, program and priority setting
• Remain current in developments in technology and in the advancements in Contact Centre tools and practices
• Maintain information on unit policies and procedures and provide instruction and training for staff related to the provision of client services
• Perform support duties for other units of the College when possible
• Communicate with the department director, and/or leadership team, with respect to any significant observations or information, such as changes in service needs and trends in service volumes
• Interpret and communicate Council, administration and human resources policies to unit staff, and
• Perform other duties as assigned by the department

Qualifications

• Minimum five years of management experience in a fast-paced, contact centre environment
• Experience in a governmental, educational or regulatory environment
• Exceptional leadership and written communication skills and stakeholders
• A bachelor's or master's degree
• Excellent oral and written communication skills in English and French
• Proven track record in developing and motivating staff performing rules-based tasks and facilitation of staff training and learning experiences
• Solid facilitation and presentation skills
• Ability to handle multiple projects under time and resource pressures
• Strong knowledge of budget processes
• Knowledge of the latest advances in contact centre practices
• Experience with preparing briefs and return on investment documents
• Understands and effectively articulates the role of protecting the public interest and the role of inspiring public confidence in the profession of teaching
• Understands, appreciates and promotes the aspects of diversity that exist in the College environment, the teaching profession and Ontario
• Excellent interpersonal skills and ability to collaborate and contribute to the leadership team and departmental teamwork

To apply, please forward your cover letter and resume no later than March 7, 2023.

Posting 23-09
Bilingual Policy Analyst

Administration, Membership Services Department

Permanent Position, Category 5 - Hiring Range $92,451 - $128,007

Reporting to the Director of Membership Services, the Bilingual Policy Analyst will primarily work on legislative, regulatory and operational programs and projects that impact Membership Services in particular and often have cross-College and profession-wide impacts. Supported by strong research, policy analysis, project management and stakeholder relations skills, this position plays a critical role in operationalizing significant enhancements in the regulation of the teaching profession.

Responsibilities

This position requires a strong professional background and experience in policy development and implementation, preferably in the regulatory field and with experience gained at a regulator or regulatory college. Experience working with ministry staff and other oversight agencies would be highly valued. The successful candidate should have excellent analytical, writing and presentation skills. A passion for legislative and regulatory processes in Ontario is a must. Official bilingualism is mandatory for this role. Membership in the Law Society of Ontario is considered an asset.

Policy & Research

• Conduct research and provide policy advice on statutory and regulatory proposals, interpret existing legislation and regulations, and help design policies and procedures that give effect to regulatory requirements.  
• Prepare research papers and make recommendations on complex policy issues.
• Assess the implications of proposed legislation on the department’s operations and the regulation of the teaching profession generally.
• Assist in developing practical and streamlined business solutions for all three units of the Membership Services department that comply with legislation.
• Prepare materials, including presentations, position papers, briefing notes, decision notes and statistical analysis for Council and Committee meetings, Legislative Committee hearings, policy conferences, work groups, task force meetings, and so forth.
• Respond to senior management and Council correspondence and inquiries as required.
• Liaise with external legal counsel when specialized advice or expertise is required.
• Familiarity with the Education Act, Teaching Profession Act, Fair Access to Regulated Professions and Compulsory Trades Act, Freedom of Information and Protection of Privacy Act, Ontario Labour Mobility Act and Canadian Free Trade Agreement, the Lisbon Convention, among others, would be highly valuable.

Professional Suitability & Fraud

• Review professional suitability cases and recommend next steps to the Director of Membership Services.
• Contribute in all other aspects of the professional suitability process, including drafting letters, corresponding with authorities, and interviewing applicants.
• Advise the team on the process to ensure due diligence.
• Assess and mitigate the potential risks of legal challenges on specific cases.

Issues and Change Management

• Ensure issue-monitoring systems for assigned policy areas.
• Provide strategic advice to members of the Membership Services leadership team on various topics, including responses to stakeholders/clients and planning/implementation for various initiatives.
• Monitor regulatory developments in Ontario and elsewhere to assess the implications for the College’s certification and registration policies and practices.
• Draft and review correspondence on complex issues that require a Membership Services policy perspective or research.
• Assess and manage risk for specific departmental files and identify areas that may expose the College to operational, reputational, or legal risk.
• Represent the College in stakeholder meetings, including with various ministries, agencies and other regulators (specifically, where proficiency in French is required).

Registration Appeals

• Represent the College in both French and English before the Registration Appeals Committee.
• Articulate the College’s position on denials or certifications with terms, conditions or limitations, represent the department before RAC panels, and identify registration/certification process strengths and weaknesses of the cases.
• Draft written submissions, responses to RAC panel questions, and any other documents related to the registration appeal.

Qualifications, skills and knowledge

• Post-secondary education in policy or a related field is required; an equivalent combination of training and experience may be considered.
• Ability to develop in-depth knowledge and application of the Ontario College of Teachers Act, 1996and its regulations, as well as other legislation, issues and resources related to the practice of teaching in Ontario.
• Ability to gather and synthesize complex information and gear this information (written and verbal) to the appropriate audience level.
• High level of communication skills with particular emphasis on excellent writing ability to convey information in a clear and concise manner.
• Demonstrated knowledge of and experience with data collection and analysis techniques to inform recommendations.
• Previous experience with project planning and delivery is considered an asset.
• The successful candidate must be self-directed and motivated to deliver agreed-upon outcomes with minimal supervision, often within short timelines.
• Demonstrated time management skills.
• Ability to work individually and as part of a team.
• Ability to prioritize and manage conflicting demands.
• Working proficiency in English and French is a requirement.
• Membership in good standing with the Law Society of Ontario is an asset.

To apply, please forward your cover letter and resume no later than March 7, 2023.

Posting 23-08
Business Intelligence (BI) Developer

Information Technology Unit, Corporate Services

Permanent Position; Category 6- Hiring Range - $80,685-$95,956

The BI Developer will be responsible for developing and designing Business Intelligence reports and dashboards. The developer will provide support and enhancements for existing and new reports and dashboards. 

The ideal candidate must be able to work independently and be able to handle multiple projects in a dynamic environment.

Responsibilities

Business Intelligence

• Design and develop highly usable business reports, scorecards and dashboards, to enable easy and clear metric tracking and decision-making.
• Provide training, support and guidance to end users in the use of BI tools and in the analysis/understanding of information.
• Participate in business analysis activities to gather reporting and dashboard requirements.
• Translate business requirements into a cohesive design with a clear presentation layer to enable simple business decision-making and metric tracking.
• Develop, test and implement reports and dashboards that utilize the underlying data store(s).
• Work with business stakeholders and BI team to analyze performance and continually improve report effectiveness and processing efficiency.
• Provide technical assistance and cross-training to other team members.
• Design and implement technology best practices, guidelines and repeatable processes.
• Other duties as assigned by the Information Management Team Leader and/or Manager of Information Technology.

Education and Experience

• College diploma or university degree in computer science and five years of work experience in the field.
• Strong technical skills with the ability to create or guide the development of BI objects (dashboards, reports, cubes, metrics, etc.).
• Thorough understanding of application development methodologies.
• Experience with user interface and user experience design.
• Knowledge of database development, including expert knowledge of BI analytical tools, specifically Power BI, SSRS, SSAS, SSIS, and ETL processes and tools.
• Experience working with Microsoft SQL Server databases, SQL data warehousing, Azure SQL database
• Experience in gathering and analyzing business requirements.
• Good understanding of the organization’s goals and objectives.
• Excellent knowledge of applicable data privacy practices and laws.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Ability to work with ambiguity.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Very strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

To apply, please forward your cover letter and resume no later than February 28, 2023.

Posting 23-07
Bilingual Investigator

Investigations Unit, Investigations and Professional Conduct Department

Permanent position, Category 6 - Hiring Range: $80,685 to $92,902

As a proven investigator with experience in sensitive and sometimes complex cases, you will investigate complaints of alleged teacher professional misconduct, incompetence and incapacity.

The successful candidate must be team-oriented yet also able to work independently. You have a good knowledge of the applicable legislation regarding the regulation of the teaching profession in Ontario, interact professionally with members of the public, members of the profession, employers and legal counsel, are able to review a high volume of information in a timely fashion, attentive to detail, bring excellent analytical and problem-solving skills, produce exceptional written work product and adhere to timelines. You have also demonstrated a high level of productivity in your current or former roles. Professional regulatory organization experience is an asset in consideration for this role. This position is suitable for telecommuting.

French language proficiency testing will be administered as part of the recruitment process for this position.

Responsibilities

• Review and analyze information from public and employer complaints identifying gaps in the information provided and determining appropriate steps to take in the investigation.
• Interview complainants, witnesses, and/or other individuals where appropriate.
• Where required, obtain information from third parties (e.g., the courts, child and family services).
• Prepare thorough, organized and accurate Investigation Plans.
• Draft allegations of professional misconduct based on the information gathered in the course of an investigation.
• Consult with the Manager, Investigations or Senior Investigator where required on the nature and the extent of an investigation, including witnesses to be interviewed, other persons to be contacted for information, substantiating documentation, and obtaining legal advice.
• Prepare correspondence re: the investigation process for parties, counsel and witnesses.
• Prepare comprehensive, organized and cogent Investigation Reports for review by panels of the Investigation Committee in accordance with established policies and procedures.
• Prepare for and attend Investigation Committee panel meetings to provide background information and answer questions from the panel on assigned cases.
• Have a thorough understanding of the relevant sections of the Ontario College of Teachers Act, 1996 and its relevant Regulations, the Education Act and the Child, Youth and Family Services Act, 2017.
• Provide support to College prosecution counsel, as necessary.
• Attend discipline, competence or fitness to practise hearings to give evidence, as necessary.
• Perform other duties as assigned by the Manager, Investigations or Senior Investigator.

To apply, please forward your cover letter and resume no later than February 28, 2023.

Posting 23-05
Bilingual Complaint Resolution Officer

Professional Conduct Unit, Investigations and Professional Conduct Department

Permanent position Category 5A – Hiring Range $98,241 - $117,706

An experienced bilingual (Anglophone and Francophone) lawyer is sought to perform Complaint Resolution (“CR”) and prosecution activities for the Professional Conduct Unit of the Investigations and Professional Conduct Department. The successful candidate will identify and take carriage of appropriate CR cases before the Investigation Committee and act as College Counsel before the Discipline Committee and Fitness to Practise Committee in professional misconduct, incompetence and/or incapacity proceedings. Further, the successful candidate will negotiate with members and counsel in the public interest, refine policies and procedures, review and redact sensitive materials, edit materials prior to their publication, provide legal advice as required and prepare reports for management.

Complaint Resolution Officers also assist the Manager, Professional Conduct, with process development, case management, file monitoring, quality assurance and reporting on the timely flow and disposition of CR and hearing files. Membership in Good Standing with the Law Society of Ontario is required for this position. The ability to conduct legal proceedings in French and English is also required for this position.

Language proficiency testing may be administered as part of the recruitment process for this position.

Responsibilities

CR and Prosecution Activities

• Review and identify matters that may be suitable for CR or prosecution.
• Negotiate outcomes within the appropriate range and that protect the public interest.
• Attend Investigation Committee panel meetings to present Memoranda of Agreement reached through CR.
• Attend meetings of the Investigation Committee to provide updates and procedural advice on the CR program.
• Ensure that any necessary follow-up is completed in relation to decisions of Investigation Committee panels on CR matters.
• Review, draft and edit legal documents including agreements with members, joint submissions on penalty, pre-hearing conference memoranda, affidavits, Disclosure Briefs, and Notices of Hearing.
• Attend Discipline Committee and Fitness to Practise hearings as counsel representing the College to present agreements or conduct contested proceedings.
• Develop and maintain procedures that maximize available resources to efficiently manage individual and unit case volumes.
• Use legal knowledge and skills as a representative of the College to dispose of hearing matters in the public interest.
• Develop best practices to reduce timelines for completion of hearing matters.
• Ability to work on cases of a sensitive and sometimes-disturbing nature related to the abuse of children and/or criminal conduct.

Monitoring and Reporting

• Keep the Manager and Director informed about the flow and disposition of CR matters and hearings, including timelines and outcomes of assigned matters.
• Monitor and draw attention to unusual aspects and significant developments in CR and prosecution files.
• Review redacted discipline decisions, Notices of Hearing and other documents for posting on the Public Register.
• Review summaries of discipline decisions for the College’s official publication.

Unit Administration

• Assist the Manager, Professional Conduct with establishing and maintaining efficient and effective policies and procedures for disposition of CR and hearing matters.
• Prepare reports and data for the Manager and the Director as requested.
• Participate in Department planning, program and priority setting exercises.
• Where required, provide presentations to teachers, parents and other groups on complaint, investigation, CR and prosecution processes.
• Provide information to employers, member representatives and other interested parties regarding CR and prosecution activities.
• Provide legal advice on intake, investigations and hearings matters, as required.
• Serve as Acting Manager, Professional Conduct, as required.
• Perform other duties as assigned by the Manager, Professional Conduct.

To apply, please forward your cover letter and resume no later than February 24, 2023.