The Ontario College of Teachers offers competitive salaries, pension, comprehensive benefits and a modern, progressive work environment.

Most positions operate with a mix of remote and in-office workdays.

Ontario College of Teachers is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

We use Artificial Intelligence (AI) screening to sort applications. Trained staff review applications before decisions are made.

  • Posting 26-53
    Bilingual Client Services Assistant

    Client Services Unit, Membership Services Department

    Permanent Position, Category 13 - Hiring Range $55,503 - $61,452
    Existing Vacancy: One position

    The Bilingual Client Services Assistant (BCSA) responds to and resolves enquiries from applicants and members by phone, email, and other channels in a modern client contact centre environment. The BCSA actively participates in achieving service levels and College goals by providing excellent customer service.

    French language proficiency testing will be administered.

    Responsibilities

    Applicant and Member Support

    • Provide timely and accurate information in a professional and efficient manner to clients by phone and digital channels
    • Assist applicants throughout the stages of the application process and eligibility for obtaining a teaching licence in Ontario
    • Handle confidential client information in compliance with established policies and protocols
    • Provide information and clarification on guidelines, policies and legislation related to teacher certification requirements in Ontario
    • Keep accurate summaries of client interactions
    • Maintain knowledge on current and emerging regulatory requirements
    • Achieve or exceed quality standards in the provision of services to clients

    Research and Issue Resolution

    • Use active listening skills and appropriate research to resolve applicant and member issues effectively and empathetically with a focus on quality and accuracy
    • De-escalate challenging calls and enquiries with professionalism and empathy
    • Escalate complex enquiries in accordance with Client Services’ escalation protocol
    • Action assigned tasks effectively on a daily basis
    • Build applicant and member agency by promoting self-serve options

    Collaboration and Teamwork

    • Contribute to team projects and initiatives aimed at improving customer service processes and overall customer experience
    • Contribute to continuous process improvement
    • Adhere to assigned schedule in accordance with unit protocols
    • Utilize time efficiently and effectively to complete assigned tasks within established timelines
    • Proactively seek additional assignments as workload permits
    • Participate in cross-training within Membership Services and successfully complete other training as assigned
    • Perform other duties as assigned

    Qualifications, Skills and Experience

    • Clear verbal and written communication skills in French and English
    • Post-secondary diploma or degree, and/or at least one year of relevant experience, or an equivalent combination of education and experience
    • Previous experience with a contact centre or within a regulatory body, academic or credential assessment setting
    • Interpersonal skills with an ability to work independently and collaboratively with a team
    • Ability to empathetically manage difficult client interactions
    • Ability to prioritize workload and demonstrate flexibility in response to shifting priorities
    • Organizational skills
    • Problem-solving, analytical, and research skills with attention to detail
    • Demonstrated experience working in a fast-paced environment
    • Proficiency in Microsoft Office and working knowledge of CRM systems
    • Proficiency in Five9 or similar contact centre software
    • Knowledge of academic transcripts and professional documentation

    Working Conditions/Other Considerations

    • This role follows a Monday to Friday schedule
    • Hybrid work environment

    To apply, please submit your cover letter and resume through our application portal no later than November 17, 2026.

  • Posting 26-51
    Manager, Enterprise Strategy and Data Management

    Enterprise Strategy and Data Management Unit, Digital Technology & Services Department

    Permanent Position, Category 4A, Hiring Range - $145,252 - $158,721
    Existing Vacancy: One position

    The Manager, Enterprise Strategy and Data Management is responsible for leading the development, implementation, and oversight of enterprise-wide technology, data management practices and responsible AI solutions. This role ensures alignment of strategic initiatives with organizational goals, drives IT and data governance, and maximizes business value through effective use of data and analytics. The manager leads a multidisciplinary team, fosters collaboration across departments, and champions a culture of data-driven decision-making.

    Responsibilities

    Management Responsibilities

    • Establish Unit objectives and implementation plans.
    • Determine Unit priorities, assign and monitor the work of staff for accuracy, timely completion and an equitable distribution of work.
    • Establish and maintain efficient and effective Unit procedures.
    • Communicate performance standards and regularly evaluate performance of staff.
    • Prepare regular management reports and dashboards for the Director.
    • Participate and contribute to the Digital Technology and Services Department and its planning, program and priority setting.
    • Develop and publish Technology Metrics and KPIs for the department.
    • Support the Director in preparing business cases relating to budget, staffing complement, and projects.
    • Other duties as assigned by Director, Digital Technology and Services.

    Data Governance and Quality Management

    • Develop and maintain enterprise-wide data governance policies and technology standards including AI.
    • Implement processes for data classification, retention, and regulatory compliance.
    • Monitor and report on data quality metrics to ensure accuracy and reliability.

    Technology Architecture and Standards Compliance

    • Establish and maintain enterprise architecture frameworks and reference models.
    • Review solution designs for alignment with architectural and security standards.
    • Provide guidance on technology selection, integration, and lifecycle management.
    • Define data lake architecture and standards to support scalability, security, and performance.
    • Lead governance processes for solution reviews, lifecycle management, and exception approvals.
    • Develop and communicate Enterprise Architecture, Strategy and Roadmap.

    Technology Risk Management

    • Develop and maintain an IT risk management framework aligned with organizational and regulatory requirements.
    • Conduct regular risk assessments for technology solutions, data platforms, and third-party vendors.
    • Implement controls and monitoring to reduce security and operational risks.
    • Collaborate with cybersecurity and compliance teams on risk mitigation.
    • Prepare risk reports and present findings to departmental leadership.

    Qualifications, Skills and Experience

    • University degree in the field of Data Management, Information Management, Business Analytics, Computer Science or related field.
    • TOGAF and/or COBIT Certified.
    • Certifications in ITIL Foundation, PMP, AI, Security and other related disciplines strongly preferred.
    • 7 – 10 years of experience in Enterprise Technology and portfolio management.
    • 7 – 10 years in diverse roles with increasing leadership responsibilities across major projects and programs.
    • 3 – 5 years of experience in people management.
    • Experience managing budgets and high-risk, high-visibility projects.
    • Written and verbal communication skills to tailor content for diverse audiences and contexts.
    • Interpersonal, facilitation, and presentation skills to support stakeholder engagement and cross-functional collaboration.
    • Demonstrated business acumen and knowledge of the College’s operational domains.
    • Knowledge of AI, data governance, Information Management, Enterprise Architecture and ethical AI practices, and the ability to apply these concepts in real organizational environments.
    • Proven success leading cross-functional teams and driving organizational change.
    • Experience with data governance, dashboard/reporting and AI governance tools (e.g., Microsoft CoPilot and CoPilot Studio).
    • Working knowledge of emerging AI technologies and business workflow integration (strongly preferred).
    • Ability to build strong relationships with senior leadership.
    • Proven analytical, problem-solving, prioritization skills; highly self-directed.

    To apply, please submit your cover letter and resume through our application portal no later than November 13, 2026.